Frequently asked questions

Technical Support

The Aleta Planet system is easy to use. We provide free technical support and will work with you and your staff to ensure that the system is used correctly and is well integrated with your business. You can reach us at cs@aletaplanet.com.
All of our online and mobile payment solutions are fully supported by our in-house technical team so users can use our system with confidence. Aleta Planet provides free technical support if required. You can reach us at cs@aletaplanet.com.
You can find answers to commonly asked questions at Aleta Planet FAQ. If you cannot find your answer, you can reach us at cs@aletaplanet.com.
If you are having issues signing into your Merchant Account because you forgot your Merchant Code or password, you can reach us at cs@aletaplanet.com.

A chargeback is when a customer files a refund request with their bank, it means that they are disputing a charge and asking the card issuer or bank for a refund. The chargeback process is initiated outside of Aleta Planet, between the card issuer or bank and their cardholder or account holder. In a dispute over a chargeback, the decision is ultimately made by the card issuer or bank where Aleta Planet does not decide the outcome.

Our Aleta Planet Representative will inform you if you receive a chargeback. If you do not agree that the chargeback is valid, you can help us dispute it by providing more information about the transaction.

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