Frequently

Asked Questions

  • About Aleta Planet
  • Getting An AP-1 Account
  • Account Activation
  • Deposit process
  • Using my AP-1 account
  • Remittance
  • Issues with my transactions
  • Logging in to the member website
  • Security
  • My profile
  • Fees
  • Business Account

Who is Aleta Planet?

Aleta Planet is a direct acquirer and issuer of UnionPay International, offering cross-border, multi-currency transactions safely and securely. As a global payment facilitator that interconnects different payment options and types, Aleta Planet prides itself on simplifying efficient online payments. We provide payment services under the Payments Services Act 2019, regulated by the Monetary Authority of Singapore.

More information can be found on https://www.aletaplanet.com/about-us/.

What is an AP-1 account?

It is a virtual UnionPay International account issued by Aleta Planet for all your payment needs. You can use the virtual account to pay any of the 52 million merchants that accept UnionPay in over 178 countries. Transactions are processed and protected by UnionPay International rules and standards.

We offer both personal and business accounts, depending on your needs.

What are the different types of accounts available?

We issue both personal and business virtual accounts.

What are the benefits of holding an AP-1 account over a credit or debit account?

The AP-1 account has no minimum income requirement. Simply deposit the amount you wish to spend. You do not need to worry about late payment penalties or hefty interests on outstanding balances.

How are my funds protected?

The funds in your AP-1 account are deposited into a dedicated customer segregated account held by us. This means that your money will be stored separately from Aleta Planet's own company bank account and safeguarded accordingly.

The safety of your money is our utmost priority. As a Principal Member of UnionPay International, all your transactions are processed and protected by UnionPay International rules and standards.

We also comply with the relevant laws and regulations put in place by the Monetary Authority of Singapore.

How to Contact Us?

For customer-related enquiries, please e-mail account@aletaplanet.com