Aleta Planet is an award winning global payments solution provider offering cross-border, multi-currency transactions safely and securely. As a global payment facilitator that interconnects different payment options and types, Aleta Planet prides itself on simplifying efficient online payments. We provide payment services under the Payments Services Act 2019, regulated by the Monetary Authority of Singapore.

More information can be found on https://www.aletaplanet.com/about-us/.

It is a virtual UnionPay International account issued by Aleta Planet for all your payment needs. You can use the virtual account to pay any of the 52 million merchants that accept UnionPay in over 178 countries. Transactions are processed and protected by UnionPay International rules and standards.

We offer both personal and business accounts, depending on your needs.

We issue both personal and business virtual accounts.

The AP-1 account has no minimum income requirement. Simply deposit the amount you wish to spend. You do not need to worry about late payment penalties or hefty interests on outstanding balances.

We strictly adhere to the safekeeping rules and regulations, and work with one of the best custodian banks to ensure and safekeep your funds. The funds in your AP-1 account are deposited into a dedicated customer segregated account held by us. This means that your money will be stored separately from Aleta Planet's own company bank account and safeguarded accordingly.

The safety of your money is our utmost priority. We also comply with the relevant laws and regulations put in place by the Monetary Authority of Singapore.

For customer-related enquiries, please e-mail account@aletaplanet.com

Simply download our app from Apple Store, Google Play Store or Huawei App Gallery, and register your account with us. Once registered, select 'Apply' from the home screen and choose the account you want.

For Singaporeans and pass holders, you can apply via Myinfo, using Singpass. No submission of documents is required for the application.

Foreigners will have to upload their passport copies and proof of address (such as utility bills, government letters, etc), and a selfie video for liveliness check (not applicable for business accounts).

Please email us at account@aletaplanet.com, and our client services team will assist you accordingly.

You can download our app directly from Apple Store, Google Play Store or Huawei App Gallery.
For iPhone users, our application requires the system to be updated with an IOS version of 9.0 or later and a phone screen size of 4.7 inches and above.

This is one of our measures against corruption, fraud and other illegal activities. As a financial institution, we are required by law to verify and know who our users are. This policy is in line with a financial regulation commonly known as 'Know Your Customer’ (KYC) or ‘Customer Due Diligence' (CDD) and is the process of a business verifying the identity of its clients.

We require our users to be at least 18 years old to apply for an AP-1 account.

You will receive a notification on your phone once your application is successful. You can also check your application status on the AP-1 app.

Simply go to your Wallet and select the account that you have applied for. Your application status will be reflected accordingly.

No. At the moment, we do not issue supplementary accounts.

We will issue only one AP-1 personal account for each customer.

The currencies supported currently are SGD and USD. We will continue to integrate more currencies soon.

Yes. As an agnostic digital card issuer, you will be able to enjoy local promotions offered by the card association that you select. 

Yes. The account has a validity period and the expiry date is indicated on the card face. Simply tap on the virtual card face and the expiry date will be displayed to you upon verification.

A reminder will be sent to you closer to the expiry date and you may choose to auto-renew your account.

Activation is an important safety feature to prevent any unauthorised use of your account.

To activate your account, please follow the steps below:

1. Select the account to be activated from your Wallet.
2. You will be prompted to make payment for your membership and annual fee, where applicable.
3. Upon successful payment, you will be prompted to set an Account PIN.
4. A pop-up message displaying "Account PIN has been set successfully! Account activated" will appear upon the successful account activation.

Yes. You will be able to use your AP-1 account after you have activated and made a deposit.

You may activate your AP-1 account anytime, at your convenience.

You may activate your AP-1 account anywhere using your mobile phone.

Personal account

You can deposit funds into your account via your AP-1 app, using PayNow, bank transfer, credit or debit card. Simply open the app and select "Deposit" from the home screen.
 
If you are a Singapore resident, you will need to provide your bank account details when making a deposit for the first time. This facilitates our return of funds to you in respect of the stock cap of SGD 5,000 and annual flow cap of SGD 30,000, as prescribed by the Monetary Authority of Singapore. For personal accounts, your account should not hold more than SGD 5,000 by the end of each day (Singapore time) and you cannot transfer more than SGD 30,000 to your account each year.
 
All other name (Individual) deposits will not be credited into our virtual account regardless if the reference number matches. Instead, the funds will be remitted back to the 3rd Party sender upon his claim with supporting proof. All bank charges incurred as a result of the remittance back to the 3rd Party sender will be borne by the 3rd Party sender.

Business account
Your business account will be deposited by your company's administrator.

To deposit by PayNow, simply open the app and select "Deposit" from the home screen.

• Select “PayNow” and indicate the “Deposit Amount” and click next.
• Save the QR code and scan it with your banking app.

Please note that for every PayNow request, the QR code generated is only for use once and valid for 30 minutes. After which, you will need to request of a new PayNow request.

Once we have received your funds, your account balance will be updated immediately and you will receive a notification.

To deposit by credit or debit card, simply open the app and select "Deposit" from the home screen.

1. Select “Credit / Debit Cards” and indicate the “Deposit Amount” and click next.
2. If no credit or debit card was added previously, select the “+” sign at the top right of the screen to add your card accordingly.
3. Once you have confirmed the amount to deposit, please input your Aleta Planet Payment Pin for verification before we continue to complete the deposit process.
4. Upon approval, your deposit will be added to your available balance by 6pm on the 4th working day.

You may deposit in SGD or USD.

Please refer to our Fees and Charges Guide on our website. Currently, charges are waived for deposits using PayNow.

No. Currently, all deposits are only available via PayNow or credit and debit cards.

Once we have received your funds, the deposit process will take no more than 1 business day.

For Singapore residents

Your personal account balance cannot exceed SGD5,000 at any one time, regardless of the number of personal accounts you are holding with Aleta Planet. For example, if you hold both the AP-1 and Nestia accounts, the total balance of the 2 accounts cannot exceed SGD5,000.

At the same time, the total amount that you may deposit must not exceed SGD30,000 per calendar year. Please refer to regulation 18 of the Payment Services Regulations 2019, available on https://sso.agc.gov.sg/SL/PSA2019-S810-2019?DocDate=20191205.

For non-Singapore residents and business customers

 There is no deposit limit.

Yes, there is a minimum deposit amount of 50 SGD or USD dollars

Simply deposit funds into your account and start making purchases. You can shop at any in-store merchant that accepts UnionPay cards, QR payments or the AP-1 App.

You can transact at any e-commerce site by keying in your account details.

In addition, you may also add your AP-1 account into Huawei Wallet for in-store contactless payment.

Need to transfer funds to another Aleta Planet account? Simply select “Fund Transfer” and indicate the phone number of your recipient or select from your contacts. You may also transfer fund to AP-1 business account indicating company code shared by the company. Funds will be transferred instantaneously without any charges.

By selecting “Remittance” from the home screen, you can also remit funds overseas to another UnionPay account. Additional charges may apply.

Tap on the masked account number on the card face. After verification, your account number, expiry date, and CVN will be displayed.

You can then use these details for any e-commerce transactions. Please remember to keep this information confidential.

In-store purchase

You can pay using the AP-1 app at any UnionPay merchants accepting QR payments.

If the merchant displays a QR code:

1. Select the card you wish to pay from on the home screen.
2. Tap “Scan” and enter your Payment Pin for verification.
3. Ensure that the QR code is captured within the frame.
4. Key in the amount and tap “PAY”.
5. Enter your Payment PIN for authentication and tap “Confirm”.

If the merchant requires you to present your QR Code for payment:

1. Select the card you wish to pay from on the home screen
2. Tap “PAY” and enter your Payment Pin for authentication.
3. Display your QR code to the merchant for payment.
4. Enter your Payment PIN for authentication and tap “Confirm”

In addition, you may add your AP-1 account to Huawei Wallet for QR or contactless payments at all UnionPay merchants accepting QR or contactless payments.

The AP-1 card cannot be used to top up or pay into a WeChat Pay or Alipay wallet. At present, you are unable to top up funds or pay to another WeChat Pay / Alipay wallet unless you have a Chinese bank account linked to your WeChat Pay / Alipay wallet. However, you may use AP-1 to remit funds to the UnionPay account number that is tagged to your intended recipient's WeChat Pay / Alipay wallet. If you can obtain the recipient's UnionPay account number, remittance may be done through the 'Remit' function in the home screen of the AP-1 app.

The AP-1 card can only be used to pay for purchases on websites that accept UnionPay cards. However if these websites or suppliers are able to provide their UnionPay account number, you would be able to make payment through remittance. Remittance may be done through the 'Remit' function in the home screen of the AP-1 app.

The AP-1 card cannot be bound to a WeChat Pay or Alipay wallet. However, if you have the UnionPay account number of the other party whom you wish to transfer funds to, you may use the 'Remit' function in the home screen of the AP-1 app to do so.

• Download Huawei Wallet from Huawei App Gallery.
• Select the “+” on the top right-hand corner and choose “Bank Cards”.
• Enter your account details and complete the verification process accordingly.

If you do not see the “Bank Cards” option, please check that your country is correctly set up. To check your country, go to App Gallery > Me > Settings > Country / Region. You will be able to see the “Bank Cards” option if your registered country is in Singapore, Thailand, Macau, Hong Kong or Pakistan.

You may set a daily limit and/or transaction limit to your preference. The default value is set as $1000 SGD or USD.

To change the limit, please follow the steps below:

1. Select “Wallet” from the home screen.
2. Select your desired account from the account list.
3. Select “Account Overview”.
4. Select “Transaction limit” and enter Payment PIN for authentication
5. Enter amount to be set as the limits for SGD and USD accordingly. 

However, if you choose to pay by displaying your QR to merchant to scan, there is a maximum transaction limit of SGD1000.

As an added security measure, you will need to enter your Payment Pin twice when you choose the “PAY” function so that we can:

• Verify you before generating the QR code for the merchant to scan.
• Seek your confirmation on the amount that the merchant is charging.

You can bypass the second Payment Pin request for amount SGD200 or less by following the below steps:

1. Tap on “Wallet”.
2. Select the account that you wish to update.
3. Select “Transaction Limit”.
4. Select “PIN Bypass Setting”.
5. Select “PIN Bypass Setting” and enter Payment PIN for authentication.
6. Tap on the button next to “PIN Bypass Payment” to enable the setting and enter your desired amount. 

To enable/disable the PIN Bypass setting for amount SGD200 or less, simply follow the steps below:

1. Tap on “Wallet”.
2. Select the account that you wish to enable/disable for.
3. Select “Account Overview”
4. Select “PIN Bypass Setting” and enter Payment PIN for authentication.
5. Tap on the button next to “PIN Bypass Payment” to enable/disable the setting and enter your desired amount.

Your AP-1 account is set to the local merchant currency from your wallet currency. If the local merchant currency is one of the 2 wallet currencies (SGD or USD), the system will deduct in that currency from your wallet. Otherwise, currency exchange will be carried out as you purchase, and the amount will be deducted from your SGD balance.

You may inquire about your transaction details by selecting "Transaction" from the home screen.

You may check your AP-1 account balance by selecting “Wallet”, then "Account Overview" of the respective account from the home screen.

There is no minimum balance requirement for your AP-1 account.

Currently, cash withdrawals are supported in mainland China ATMs via Huawei Pay.

Yes. Your AP-1 account is accepted globally at any merchant that accepts UnionPay cards.

These are discount vouchers offered by participating merchants worldwide to all UnionPay customers. You can use them together with the QR code generated by your AP-1 app for merchants to scan. The discounts will be applied automatically.

Simply tap “Coupon” from the home screen and select your desired coupon. Tap “Grab it now” to save it into “My Coupons” for future use.

Simply tap “Coupon” from the home screen and follow the steps below:

1. Select “My Coupons”.
2. Select the desired coupon to use and tap “Redeem Now”.
3. Select the account you wish to pay from and present your QR code to the merchant.

Yes, you may transfer your balances instantly to another Aleta Planet account. Please follow the following steps:

1. Select “Wallet” from the home screen.
2. Select “Fund Transfer”.
3. Select the account that you want to transfer to. If you need to add in a new account, select “Fund Transfer” on the top menu bar.
4. Input the recipient’s mobile number or select from your contacts by tapping the human icon and amount to be transferred.

You may also transfer fund to AP-1 business account indicating company code shared by the company. Funds will be transferred instantaneously without any charges.

If the recipient has more than 1 account with Aleta Planet, you will need to know the last 4 digits of his account number in order to select the right account to transfer to.

You may request for a fund return from your AP-1 account balance to your bank account upon termination of the account, if you have registered your bank account details with us. Additionally, we support transfers of balances back to your registered bank account, charges may apply.
To request the fund return, please follow the following steps:

1. Select “Wallet” from the home screen.
2. Select “Fund Return” from the respective account.
3. Enter the amount required.
4. Provide your valid bank account details if you have not provided it before to facilitate our processing of the fund return request.

For business accounts, please contact your company's administrator for any fund transfer request.

To add a bank account, please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Bank & Card".
3. Select "Add bank account" and follow the instructions accordingly.

Please log in to your AP-1 app and follow the steps below:

• Select "Me" from the home screen.
• Select "Bank & Card".
• Select the relevant bank account and tap on “Edit” to update the relevant bank account details.
• Select "Done”.

No. Transfers to other bank accounts are currently not supported.

To remit money, please follow the steps below:

• Select “Remittance” from the home screen.
• Select delivery method
• Select “Recipient” from “Frequent Payee” or create a new payee.
• Select the account you wish to remit from.
• Select remittance purpose
• Start remitting.

Confirm the details for the remittance and submit your request. Additional charges may apply.

When completing details of the new payee, the countries that you can remit money to will be displayed as a dropdown list when you update the “location of the payee bank”. The banks that you can remit to will be displayed as a dropdown list under “Bank Name” based on the country you have selected earlier.

The amount per transaction must not exceed USD 3,000 (or equivalent) for recipient’s card issued outside of mainland China, and must not exceed USD 5,000 (or equivalent) for recipient’s card issued in mainland China.

The accumulated transaction amount for the sender or recipient per day must not exceed USD 10,000 (or equivalent).

A remittance through Weixin is securely performed via Aleta Planet’s apps. The exchange rate is settled in advance and the remittance is deposited into the Weixin recipient’s authorised bank card in RMB, if the Weixin recipient meets the requirements to receive a remittance via Weixin.

Your recipient can receive your remittances with Weixin if they meet the following requirements:

• They’ve signed up for a Weixin account (China mainland version).
• They are a Chinese citizen with a valid National ID card
• They’ve authorized their bank card to receive money with Weixin.
• They’ve signed the kinship commitment letter (if they’re receiving money for Family Support reasons).

Your recipient can follow these steps to authorize their bank card:

1. Make sure they’ve signed up for Weixin and downloaded the app.
2. When they’re sent money for the first time, they’ll receive a text message that includes a link to Weixin. They should select the link to open the remittance section in their Weixin app.
3. Select Agree to authorize their phone number.
4. Choose the bank card that they want to receive the money in.
5. Select Authorize to authorize their card.
6. Once the card is authorized, the money will be automatically deposited to the card they selected. 

Remittances can be automatically cancelled for the following reasons:

• If your recipient doesn't authorize a card in the Weixin app within 48 hours of receiving the notification.
• If your recipient has reached their receiving limit for Weixin remittance.
• If you've exceeded the monthly limit of 5 transfers for Family Support or Salary reasons.
• If your recipient doesn't meet the age requirements. Recipients need to be 18-65 years old.

Each recipient’s limit is CNY50,000 per transfer and CNY500,000 per year.

You may inquire about your transaction details by selecting "Transaction" from the home screen. Tap on the transaction itself to see the details.

Sometimes the merchant’s name shown on your statement may differ from the actual brand name. Please do a quick search on the internet to verify.

If a duplicate transaction appears, please contact the merchant for a refund on the duplicated charges.

If you are certain that your account has been compromised, please lock your account straight away via the app or on our website.

Email us at account@aletaplanet.com immediately with a screenshot of the transaction detail in question. Please indicate on the subject header of your email as "Unrecognised Transaction".

In the event where you are not satisfied with the goods or services that you have paid for, or you were charged an incorrect amount, please contact the merchant directly to request a full or partial refund. If you made an online purchase and your order has not arrived, please check the expected delivery date and track the order if possible before requesting a refund from the merchant.

Once you have exhausted all attempts to resolve the issue with the merchant, email us at account@aletaplanet.com. Please attach a screenshot of the transaction detail, your proof of purchase, and evidence of your attempt to contact the merchant in the email. Then, indicate on the subject header of your email as "Purchase Refund".

For security reasons, a device-specific number known as a token instead of your actual account number will be generated for processing of QR and contactless transactions.

Note that the account number printed on the in-store payment receipt is the Token number and not your actual account number.

If a refund is required, the merchant may refund to the account number in their records.

You can log in to our online member platform on http://member.aletaplanet.com/login to:

• Report loss of account;
• Lock your account;
• Enquire about your account balance;
• View all transactions;
• Perform deposits into your personal account.

A digital token is a verification code with a validity period.

When you access our online member platform(http://member.aletaplanet.com/login), you are required to enter a digital token. The digital token can be sent via email or displayed on your AP-1 app.

You can request for a digital token to be sent to you via email by selecting the option on the member platform login page.

You can also generate the token directly from your AP-1 app on the sign in page. Select “Digital Token” and follow the steps accordingly. A verification code with validity period will then be generated and displayed for your use.

To lock your AP-1 account, simply follow the steps below:

1. Select the account to be locked from the home screen.
2. Activate "Lock Account".

Please select "Forgot password" from the login screen and follow the steps to reset your password.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. Select "Login Password" to change your password.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. Select "Payment PIN".
4. Select "Forgot Payment PIN" to reset your PIN.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. Select "Payment PIN" to change your PIN.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. At the "Face ID/Touch ID/Fingerprint ID pay", swipe to enable.
4. Enter your Payment PIN to authenticate.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. At the "Face ID/Touch ID/Fingerprint ID pay", swipe and select "disable".

We will only contact you on a need-to basis using the contact information you have registered with us.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. Select "Mobile Number".
4. Select "Change mobile number" to change your mobile number.

Please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Security".
3. Select "Email".
4. Select "Change email" to change your email address.

If you have recently renewed your passport or changed your residential address, please log in to your AP-1 app and follow the steps below:

1. Select "Me" from the home screen.
2. Select "Identity".
3. Select “Update” and upload the required supporting documents to facilitate this update.

For other changes (e.g. change of name), please email us with the relevant supporting documents ataccount@aletaplanet.com.

If you have any difficulties in making payments with your virtual account anywhere in the world, you may reach out to UnionPay International's Overseas Service Hotline for assistance.

If the country you are in is not listed on the website (https://www.unionpayintl.com/en/serviceCenter/hotline/), or if you are experiencing difficulties using any of the toll-free numbers; please call: +86-21-20556900; +86-21-52295600.

As a financial institution, Aleta Planet is required by law to obtain your personal and transactional information. The security of your information is important to us and we will take reasonable steps to protect your it against unauthorised disclosure.

Please refer to the Fees and Charges Guide on our website.

You will be prompted to make an upfront membership fee after selecting the account that you apply for. You can choose to use debit or credit card to pay for the membership fee. The annual/monthly fees will automatically be deducted from your wallet when there is sufficient balance.

The funds in your business account may be held in SGD or USD.

Simply fill in our online enquiry form, and we will contact you within 1-2 working days. Below is the list of documents required.

No, there is no restriction on your company’s foreign ownership or shareholders.

The funds in your business account will be deposited by your company administrator.

There is no minimum or maximum deposit limit for your business account.